Southridge Technology supports a variety of businesses each looking for technology solutions unique to their business. Whether you need preventative security or are looking to recover data from an unexpected disaster, Southridge Technology can help. These case studies each offer an example of how Southridge Technology adapts to your needs to provide customized solutions.
A local medical practice is being supported by an IT firm 60 minutes away using a managed solution. The client is experiencing latency across the network, desktops have not been optimized in years, desktops are slow and inadequate and they’re paying a monthly fee on 7 year old machines. The infrastructure is running at 100 megabits, 10 times slower than the recommended speed. The server has no warranty, no fault tolerance or redundancy as well as it 3 service packs behind in critical updates. A backup was being done but notification was non-existent.
Remove all managed solution agents on local desktops and local servers. Update antivirus on the server and push it out to the local desktops. Setup a Microsoft Windows Update server to push the updates to the local machines as well as optimize them. New patch cables were installed as well as gigabit switches increasing the local bandwidth 10 times faster than prior for local usage of the practice software. An extended 24/7 4 hour response warranty was purchased as backup notification was enabled. Remote monitoring software was installed on all critical devices to track Internet outages, failed backups, server utilization, critical event log tracking and chip, hard drive and hardware monitoring.
This work generated increased productivity for 30 local users, increased fault tolerance with backup notification. In the event of a hardware failure of the servers the new IT company is notified via email. A 24/7 4 hour response warranty will enable failed hardware on all servers to be replaced within 4 hours giving the client redundancy and peace of mind.
A fire started in a medium size dentist office. The desktops, routers, servers and other critical devices incurred smoke damage. No one was allowed in the building until it was safe so getting access to the damaged equipment was impossible.
The main customer complaints were:
The customer had patients coming in the next day.
The staff needed to know who was coming in and what time.
The doctors needed to know who to treat, what time and how many.
Billing and collection records were needed as patients existed.
Since the client was backing all their data everyday in a 10 day rotation as well as offsite replication the most current data was quickly restored to a second disaster recovery site and the client was up and running the next day without and downtime.
The client avoided a complete disaster by having a remote disaster recovery site, local tape backups and remote site replication as well as business continuity insurance.
A small business was having issues with loosing data, icons moving on local desktops, slow internet access and passwords changing.
The main customer complaints were:
- Each day more and more data would disappear.
- Data would be moved from one location then re-appear in another location.
- Icons were moving on local desktops.
- Slow Internet Access.
- User names and local passwords would change daily.
The application of surface allowed the main customer complaints about existing technology to be addressed. A technical assessment was done to diagnosis what the main problem was. After searching the local desktops and the main server it was evident that data wasn’t moved accidentally. A local backup was being done using DLT tapes. A closer examination unveiled that the tapes were not being changed and a good backup hadn’t been done in months. Since the client had no way of being notified there was no way to know the backup was failing. Further investigation unveiled the wireless router was broadcasting with no WEP security and the password and login was set to the default settings out of the box. It was further discovered that a VPN had been setup without the client’s knowledge as well. The main router had failed 3 months prior and the client purchased a new router at the local Staples and installed it themselves. Since the business was in a commercial building with 30 other business’s a local user hacked into the system using the open wireless connection, established a local VPN and was slowly moving data offsite as well as moving icons on the desktop and changing user names and passwords.
The result was the router was locked down, the VPN disconnected and the wireless broadcast disabled. The local hard drives were locked down for increased security. Since there wasn’t a good backup tape, the hard drives were scrubbed for data recovery that was unfortunately unsuccessfully. The backup software was setup and new tapes were ordered for a 10 day tape rotation going back 3 months.